Overview:
Join our dynamic team as a Front Desk / Check Out Clerk, where you’ll be the welcoming face of our organization! In this pivotal role, you will manage patient interactions, streamline check-out processes, and ensure a smooth flow of operations at the front desk. Your expertise in medical terminology and administrative support will shine as you assist patients with their needs and contribute to a positive healthcare experience.
What you’ll do:
- Greet patients and visitors with a warm and friendly demeanor, ensuring they feel valued and welcomed.
- Handle check-out procedures efficiently, including processing payments and scheduling follow-up appointments.
- Verify insurance information and conduct insurance verification to ensure accurate billing.
- Maintain organized medical records and documentation in compliance with HIPAA regulations.
- Utilize electronic health record (EHR) system Athenahealth to manage patient information effectively.
- Assist with medical coding using CPT (Current Procedural Terminology) and ICD-10 (International Classification of Diseases) standards for accurate billing.
- Provide exceptional customer service by addressing patient inquiries and resolving any issues that may arise during their visit.
- Collaborate with healthcare providers to review care plans and ensure seamless communication between departments.
Basic qualifications:
- Strong computer skills with proficiency in Microsoft Office Suite and experience with multi-line phone systems.
- Excellent typing skills, including 10-key typing for efficient data entry.
- Ability to maintain confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Preferred qualifications:
- Previous experience in a medical or dental office setting is highly desirable.
- Familiarity with electronic medical record (EMR) system Athenahealth is a plus.
- Bilingual candidates are encouraged to apply to enhance patient communication.
Why you’ll love it here:
We are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our comprehensive benefits package supports your overall well-being, ensuring that you have the resources you need to excel in your role.
Our benefits include:
- Opportunities for professional development and growth within the organization.
- A supportive team culture that values collaboration and innovation.
- Resources for maintaining your physical and mental well-being. Join us in making a difference in the lives of our patients every day! Your role as a Front Desk / Check Out Clerk is vital to creating an efficient, welcoming environment that enhances patient care.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Expected hours: 40 per week
Work Location: In person